Privacy Policy

Chakra Counsel ("we", "our", "us"), registered at 18 Nimmanhaemin Road, Suthep, Mueang Chiang Mai, Chiang Mai 50200, Thailand, is committed to handling your personal information with care, discretion, and respect.

This Privacy Policy explains what personal data we collect when you visit our website or engage our legal services, how we use it, and the choices available to you. It applies to all data processed through chakraac.pro and any correspondence or engagement initiated through our offices.

If you have questions about this policy, please reach out to us at [email protected] or call +66 53 247 6193.

We handle matters of a sensitive personal and legal nature. We take that responsibility seriously, and our approach to your data reflects the same care we bring to every client engagement.

We collect personal data in a number of ways depending on how you engage with us:

Information you provide directly

• Your name, email address, and telephone number when completing our contact form
• The nature of your enquiry or matter, shared in your message
• Identity documents, financial records, and case-related materials shared during a formal engagement
• Correspondence by email or post in connection with your matter

Information collected automatically

• IP address and browser type when you visit our website
• Pages visited, time spent, and navigation patterns, via analytics cookies
• Device type and operating system
• Cookie preferences you set through our cookie management interface

Legal basis for processing

We process your personal data on the following legal bases:

• Consent — for optional analytics and marketing cookies, and for receiving communications from us
• Contract — to deliver the legal services you have engaged us to perform
• Legitimate interest — to maintain the security and integrity of our website and communications
• Legal obligation — to comply with applicable Thai law, including professional conduct obligations

Retention periods

Enquiry and contact data is retained for up to 12 months if no engagement follows. Client matter files are retained for a minimum of 7 years following the close of an engagement, in accordance with Thai legal professional standards. Analytics data is typically retained for 26 months.

We use your personal data only for clear and considered purposes:

• To respond to your initial enquiry and discuss your matter
• To deliver legal services under a formal engagement agreement
• To coordinate with courts, registries, notaries, or other parties as required by your matter
• To send you relevant updates or documents connected to your case
• To analyse website usage patterns in order to improve the experience for visitors
• To comply with our obligations under Thai law and our professional regulatory framework

We do not sell, rent, or commercially share your personal data with third parties. We do not use your information for unsolicited marketing unless you have separately opted into communications from us.

Third-party service providers

We may share limited data with trusted providers who assist in operating our website (such as hosting providers and analytics platforms). These providers are bound by appropriate data processing agreements and are not permitted to use your data for any purpose beyond the service they provide to us.

We take the security of your personal information seriously, particularly given the sensitive nature of family legal matters. Our protective measures include:

• Encrypted transmission of data between your browser and our servers (TLS/HTTPS)
• Secure, access-controlled storage of client files
• Restricted internal access, limited to the advocates and staff involved in your matter
• Regular review of our data handling practices

In the event of a data breach that poses a risk to your rights or interests, we will notify you and, where required, the relevant Thai regulatory authority within the timeframe prescribed by law.

Our website uses cookies to function and, where you have consented, to understand how visitors use our pages. We use four categories of cookies:

• Essential cookies — necessary for the website to operate. These cannot be disabled.
• Analytics cookies — help us understand visitor behaviour on an aggregated, anonymised basis.
• Marketing cookies — used only where you have consented to receive relevant advertising.
• Preference cookies — remember your settings and choices between visits.

For full details and to manage your preferences, please visit our Cookie Policy.